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Release Notes | June 18, 2020 | Talkdesk Studio - Contact Creation


On Thursday, June 18th, 2020, we are implementing changes regarding the contact creation process in Studio, aimed at automating the creation of a new contact in Talkdesk when a call reaches Studio’s “Inbound Voice” component.


When a call from an unknown phone number comes in through a Studio flow, a new contact will now be automatically created in Talkdesk under the Contacts section.

Thanks to this feature, it is now possible to have visibility on a Studio call that has been missed, abandoned, shortly abandoned, or during which a voicemail message has been left. In addition, if integrations and automated tasks have been previously configured for the account, they will also be applicable to the newly created contact.


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