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WFM is not forecasting, staffing or scheduling a particular queue. Check that the affected queue(s) has appropriate Service Level Goals defined. Refer to section.....
WFM is not scheduling for some agents. Check that the affected agents are properly configured. Refer to section.....
WFM is not forecasting, staffing or scheduling. Check that history information has been uploaded to WFM. Refer to section.....
I created a new queue on my contact center, but it is not showing up on WFM. Automated provisioning is not yet available. Please contact Support for assistance.
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