Problem |
Action |
WFM is not forecasting, staffing or scheduling a particular queue. |
Check that the affected queue(s) has appropriate Service Level Goals defined. Refer to section..... |
WFM is not scheduling for some agents. |
Check that the affected agents are properly configured. Refer to section..... |
WFM is not forecasting, staffing or scheduling. |
Check that history information has been uploaded to WFM. Refer to section..... |
I created a new queue on my contact center, but it is not showing up on WFM. |
Automated provisioning is not yet available. Please contact Support for assistance. |