| Problem | Action |
| WFM is not forecasting, staffing or scheduling a particular queue. | Check that the affected queue(s) has appropriate Service Level Goals defined. Refer to section..... |
| WFM is not scheduling for some agents. | Check that the affected agents are properly configured. Refer to section..... |
| WFM is not forecasting, staffing or scheduling. | Check that history information has been uploaded to WFM. Refer to section..... |
| I created a new queue on my contact center, but it is not showing up on WFM. | Automated provisioning is not yet available. Please contact Support for assistance. |
