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Release Notes | April 27, 2020 | Click-to-Call Extension

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On Monday, April 27th, 2020, we are releasing Right Click-to-Call.

This feature will add capacity to the existing Click-to-Call Extension by allowing agents to call a phone number when they right-click on it.

To use this feature, select and right-click a phone number on any webpage or CRM interface. This will open the context menu with an option to dial the selected phone number:

Right_Click_to_Call_1.png

 

 

Simply click on the option to start a call to the phone number.

Notes:

  • Callbar will assume the account’s Default Prefix every time an agent selects a phone number without a prefix;
  • If the account’s Default Prefix is not suitable for a specific call, agents will be able to change it on Callbar or the Keypad, when the window opens and the dialing attempt begins. They will then be able to proceed with the call using the correct prefix.
Right_Click_to_Call_2.png Right_Click_to_Call_3.png

 

 

The feature will be automatically added to your Click-to-Call Extension in the next few days; if you don’t have the Click-to-Call Extension installed, please follow the instructions in the article Installing Talkdesk Click-to-Call Extension.

 

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