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Release Notes | April 29, 2020 | Callbar Version 1.30

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On Wednesday, April 29th, 2020, we will release Callbar Version 1.30.

Enhancements:

  • Wait Time: We have enhanced the contact person’s "Wait Time" metric that is displayed on Callbar, by renaming it "IVR + Queue time". With this name change, agents and supervisors will have a clearer understanding of the metric, when a call is ringing and during a call. 

Before

After

 

 

Fixes:

  • Agents were able to accept transferred calls in scenarios in which their microphone was disabled (i.e., “Unable to access microphone. Please check your system settings”). We have fixed this behavior. From now on, when the microphone is disabled, the “accept call” button is greyed out and only the “reject call” button is selectable.

 

Before

After

Callbar_1.30_image_4.png

 

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