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Release Notes | March 20, 2020 | Studio Components - Agent Selection

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On Friday, March 20th, 2020, two new updates will be introduced to Studio’s Assignment and Dial, Callback and Voicemail components. 


Updates:

  • In the Preferences tab of the Assignment and DialCallback and Voicemail components, when selecting Agents, the names of the agents can now be input directly in the agent search field, as opposed to being displayed in a dropdown menu as before.
  • The “Select All” option in the same dropdown menu is now omitted and all agents’ names will have to be entered individually.

A_D_agent_selection.png

For more information on each one of these components, visit our Studio Advanced Documentation.

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