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Talkdesk Product Notice Guidelines - Notifications to Customers

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February 2020 | Updated June 2021

The Talkdesk Product Notice Guidelines are designed to outline the events that will trigger a formal Product Notice to be published to customers for awareness, and in some instances, action may be required. 

 

What is a Product Notice?

Product Notices are published by the Talkdesk Product and InfoSecurity organizations in order to alert customers of any changes to features or functionality, pricing, offers, or major maintenance that may impact use of Talkdesk products. These notifications may include actions customers must take in order to prepare for forthcoming changes.

 

Who receives Product Notices?

Direct Talkdesk Customers with Admin or Supervisor roles receive notifications either in-product or via the external Status Page.

 

Events that trigger a Product Notice to Customers:

Event

Description

Notice

Deprecation of Talkdesk Product

No longer offering functionality due to it being replaced with new and improved capabilities:

  • Deprecation of product; New product roll out
  • Reminder of Deprecation notice

4 months prior

1 month prior

Major Maintenance with Potential to Impact Performance

On rare occasion maintenance may occur that could potentially have an impact on the performance of the platform. More details can be found on our Preferred System Maintenance Schedule.

5 business days prior to event

New OEM Providers

When Talkdesk contracts with a new or replacing OEM partner to provide customer functionality; impacted customers are notified

1 month prior

Privacy Policies

When Talkdesk Privacy Policy is updated (public version on our website), all customers must be informed

Real-time

 

Note: Any dates and times contained in this Notice are estimates that are provided for informational purposes only. This Notice does not create any binding obligations on behalf of Talkdesk.

 

 

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