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Contact Level Filtering in Explore (new data model)

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Explore’s contacts dataset allows you to filter with more granularity than the old model. This document lists these filters and their expected use. 

 

Contact Filters Reference

Contacts Ring Group Option

Input Parameters

Results

contains

Support

Shows contacts and interactions containing the ring group “Support”.

Support, Sales

Shows contacts and interactions containing the ring group “Support” or “Sales”.

doesn’t contain

Support, Sales

Shows contacts and interactions whose ring groups do not contain either “Support” or “Sales”.

is equal to

Support

Shows contacts and interactions with a single ring group where the ring group is “Support”.

Support, Sales

Shows contacts and interactions with a single ring group where the ring group is either “Support” or “Sales”.

is not equal to

Lisbon

Shows contacts and interactions with a single ring group that is not “Lisbon”. Also shows contacts and interactions with multiple ring groups regardless if they contain “Lisbon”.

starts with

ad

Shows contacts and interactions with one ring group starting with “ad”. Also shows contacts and interactions with multiple ring groups where the first ring group starts with “ad”. 

doesn’t start with

ad

Shows contacts and interactions with one ring group that doesn’t start with “ad”. Also shows contacts and interactions with multiple ring groups where the first ring group doesn’t start with “ad”

ends with

in

Shows contacts and interactions with one group ending with “in”. Also shows contacts and interactions with multiple ring groups where the last ring group ends with “in”. 

doesn’t end with

in

Shows contacts and interactions with one ring group that does not end with “in”. Also shows contacts and interactions with multiple ring groups where the last ring group doesn’t end with “in”.

is blank / is null

n/a

Shows contacts and interactions with no ring group.

is not blank / 

is not null

n/a

Shows contacts and interactions with Ring Group values. 

 

Technical Considerations

Ring Groups as Strings

The new model stores ring groups as strings on contacts and interactions. For example, if an interaction has the Support, Sales, and Recruiting ring groups associated with it, the database would reflect its Ring Group value as Support, Sales, Recruiting or a similar combination.

Consequently, filtering by ring groups will yield different results depending on their number and order in associated records. 

 

<blank> vs. <null>

There are no practical differences between “is (not) blank” and “is (not) null” filters in contact datasets. At a technical level, Talkdesk doesn’t record <blank> values in these fields, however these filters are designed to return identical values.

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