On Monday, January 13th, 2020, we will be making a change to the behavior of Studio’s Time Based Rules component.
Fixes:
- In the Time Range section of the Exits tab, whenever an overnight time range was configured for a given day — e.g., Monday from 9:00 pm to 2:00 am —, calls were being routed to the “No Match” exit because Studio was considering the “To” time to be prior to the “From” time. This situation has been fixed: Studio now considers the following day of the week for the overnight time range, so the calls will be routed through the desired exit from, for example, 9:00 pm of a given day until 2:00 am of the following day.
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