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Release Notes | December 6, 2019 | Talkdesk Studio

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From Friday, December 6th, 2019 we will be progressively releasing Studio new features and enhancements.

Update:

  • The Flows tab has been renamed Studio, an adjustment noticeable in pre-existing user accounts.  

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New:

  • The permission to use Studio is set to Administrators by default; for all other roles, it is necessary to access the Roles tab and activate it manually by ticking the Studio option.

 

Enhancements:

  • Components

    • Forward to External Number - currently, when a call is forwarded, callers are presented with waiting music. We are enhancing the callers’ experience by replacing this waiting music with a ringing tone.
    • Play Audio - up until now, it was only possible to choose from 3 audio message configuration sources - “Text to speech”, “Audio file upload” and “Link to file”. We are now enabling other message sources to choose from and Other Sources will be replacing “Link to file”; by clicking Other Sources, you will be able to choose the option “URL to audio file” and provide a link to your desired audio message. You can also choose “Variable in the Flow Context”, and then select a desired variable from the menu. This option can be particularly useful if you wish your audio message to be retrieved from a component that has been previously used in your flow.

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Note: The Other Sources option will also gradually replace “Link to File” in other components - Assignment & Dial, Callback, Input IVR, Standard IVR, Voice IVR, and Voice Transcription.

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