Prerequisites
In order to use Talkdesk Mobile App on iOS, you'll need the following:
- iPhone 5S, or later running iOS 12, or a later version.
- Network connection with a minimum 3G data signal.
- 100 kBit/sec for voice calls.
Using the App
Getting Started
- On your Apple device, go to the App Store and search for "Talkdesk".
- Tap on "Install" and open the app.
- Enter the account name and tap Next.
- When prompted, tap Continue [1] to move to the login screen.
- Enter the user credentials and tap Login [2].
You start with an empty Call History screen [3]. This will become populated with the date and duration of the calls you make, receive, and those you miss, using the mobile app [4].
Status Control
- To change your status, start by tapping on your avatar [5].
- In the account screen, select you new status from the list [6].
Inbound Calls
To receive calls, ensure your status is set to Available.
When you receive an Inbound call, you’ll see the ringing screen as well as the Accept [7] and Decline [8] buttons. The first time you accept a call, you have to first allow the Mobile App to access the microphone [9].
Outbound Calls
There are 4 ways to input a number to make an outbound call.
You can simply tap an entry in the call history screen [10].
Alternatively, tap the keypad button [11] and:
- Long press the “0” digit and type the country code and number.
- Paste the full number including the country code into the input field (E.164 format).
- Choose the country code by pressing the flag icon and type/paste the number.
With the correct number in place, tap Call [12] to place the outbound call.
Call Controls
Whilst on a live call, you have the options:
Contact handling
- Create contact [13]
- Select contact [14]
Call controls
- Speaker [15]
- Keypad/DTMF [16]
- Mute [17]
- Hold [18]
- Disconnect [19]
Note: When you finish a call, by default you will be placed into "After Call Work" if your account settings determine so.
Logout
To logout:
- Navigate to the Account screen [20].
- Tap the “Logout” button [21].
You will be redirected to the login/account selection screen [22].
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