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Mobile App - Android

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Prerequisites

In order to use Talkdesk Mobile App on Android, you'll need the following:

  • Smartphone running Android Marshmallow or a later version.
  • Google Play Store App.
  • Network connection with a minimum 3G data signal.
  • PCMU codec.
  • 100 kBit/sec for voice calls.

Using the App

Getting Started

  1. On your Android device, go to Google PlayStore and search for "Talkdesk". 
  2. Tap on "Install" and open the app.

    MobApp_Android_1ii.jpg   MobApp_Android_2_ii.png

  3. Enter the account name and tap Next [1].
  4. Enter the user credentials and tap Login [2].

    MobApp_Android_3_ii.jpg

  5. To utilize the app, you have to allow it to record audio. Tap Allow [3] when prompted.

    MobApp_Android_4_ii.png   MobApp_Android_5_ii.png

You start with an empty Call History screen [4]. This will become populated with the date and duration of the calls you make, receive, and those you miss, using the mobile app [5].

Status Control 

  1. To change your status, start by tapping on your avatar [6].
  2. In the account screen, select you new status from the list [7].

    MobApp_Android_6_ii.png   MobApp_Android_7_ii.png

Inbound Calls

To receive calls, ensure your status is set to Available.

 MobApp_Android_8ii.png  Mob_App_Android_9_ii.png

When you receive an Inbound call, you’ll see different information depending on your current Android navigation:

  • The ringing screen along with Accept and Reject buttons [8].
  • The system notification containing Accept and Reject buttons [9].

Outbound Calls

There are 4 ways to input a number to make an outbound call.

MobApp_Android_10_iii.pngMobApp_Android_11_ii.png  

You can simply tap an entry in the call history screen [10].

Alternatively, tap the keypad button [11] and:

  • Long press the “0” digit and type the country code and number.
  • Paste the full number including the country code into the input field (E.164 format).
  • Choose the country code by pressing the flag icon and type/paste the number.

With the correct number in place, tap Call [12] to place the outbound call.

Call Controls

MobApp_Android_12_ii.png

Whilst on a live call, you have the options:

Contact handling 

  • Create contact [13]
  • Select contact [14]

Call controls 

  • Speaker [15]
  • Keypad/DTMF [16]
  • Mute [17]
  • Hold [18]
  • Disconnect [19]

Note: When you finish a call, by default you will be placed into "After Call Work" if your account settings determine so.

Logout

Mob_App_Android_13_ii.png   MobApp_Android_14_ii.png

To logout:

  1. Navigate to the Account screen [20].
  2. Tap the “Logout” button [21].

You will be redirected to the login/account selection screen [22].

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