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Clearing application data on Callbar

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Callbar can cache invasive data through normal activity. Just like your browser, it becomes necessary to clear the application's cache/data from time to time.

These are some of the symptoms which can benefit from clearing Callbar's cache:

  • An agent is spontaneously unable to log in, even after resetting their password.
  • The message "Fetching data..." persists for longer than 10 seconds.
  • Callbar is unresponsive or lags when answering/rejecting calls.
  • Mismatched statuses (e.g., "Available" while on a call, "On A Call" while being rung).

 

Note: These instructions direct you to delete files from your computer using a terminal interface. If you are not familiar with this, please contact your supervisor or an IT resource.

macOS

If you are using macOS, please follow these steps to clear Callbar's cache:

  1. Quit Callbar completely.
  2. Open Terminal.
  3. Navigate to your home directory if you're not already there.
  4. Run `rm -rf Library/Application\ Support/Callbar/`
  5. Reopen Callbar.

 

Windows

If you are using Windows, please follow these steps to clear Callbar's cache:

  1. Quit Callbar completely.
  2. Open Run.
  3. Search `%appdata%` - this will reveal a file explorer containing a Callbar folder.
  4. Delete the entire Callbar folder.
  5. Reopen Callbar.

 

If any issues persist after clearing Callbar's cache, please contact support@talkdesk.com. We're happy to help.

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