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Callbar can cache invasive data through normal activity. Just like your browser, it becomes necessary to clear the application's cache/data from time to time.

These are some of the symptoms which can benefit from clearing Callbar's cache:

• An agent is spontaneously unable to log in, even after resetting their password.
• Callbar is unresponsive or lags when answering/rejecting calls.
• Mismatched statuses (e.g., "Available" while on a call, "On A Call" while being rung).
• Deactivated dispositions are displayed on the call summary window.

Clearing Callbar’s Cache in macOS

Using the Terminal

Note: These instructions direct you to delete files from your computer using a terminal interface. If you are not familiar with this, please contact your supervisor or an IT resource.

If you are using macOS, please follow these steps to clear Callbar's cache:

1. Quit Callbar completely.
2. Open Terminal.
3. Navigate to your home directory if you're not already there.
4. Run rm -rf Library/Application\ Support/Callbar/
5. Reopen Callbar.

Note: The command in step 4 does not emit a success message. Expected behavior is Terminal will execute the task silently (no success or error message) and immediately present a new command line prompt.

Alternative to Terminal for macOS

If you are unable to access the Terminal, please follow these steps:

1. Log out from Callbar.
2. Go to Finder and select Go.
3. Press and hold the Option key (⌥).
4. Select Library from the Go drop-down menu (this option will appear).
5. Select Application Support > Callbar > Cache.
6. Delete all content in the folder.
7. Log back in to Callbar. Remember to always log out and quit Callbar at the end of a shift.

Clearing Callbar’s Cache in Windows

Using the Terminal

Note: These instructions direct you to delete files from your computer using a terminal interface. If you are not familiar with this, please contact your supervisor or an IT resource.

If you are using Windows, please follow these steps to clear Callbar's cache:

1. Quit Callbar completely.
2. Open Run.
3. Search %appdata%. This will reveal a file explorer containing a Callbar folder.
4. Delete the entire Callbar folder.
5. Reopen Callbar.

Alternative to Terminal for Windows

If you are unable to access the Terminal, please follow these steps:

1. Log out from Callbar. 
2. Clear the cookies, cache, and hosted data from “All Time” in Google Chrome. Learn how here.
3. Quit Google Chrome.
4. Go to This PC > Users > Your user.
5. Select View > Options > View > Show hidden folders and files > Apply > Appdata > Roaming > Callbar > Cache.
6. Delete all content
7. Log back in to Callbar. Remember to always log out and quit Callbar at the end of a shift.

If any issues persist after clearing Callbar's cache, please contact Talkdesk Support. We're happy to help.