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Connect to External Device

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Note: Talkdesk can only provide best efforts support and is not responsible for configuring your specific SIP devices (since there are so many permutations). However, if you need a more detailed SIP setup, we will be happy to assist and provide all required information to your network team, but are unable to configure or provide details that are specific to your network. Should you need to configure a firewall, please use our networking details for SIP clients.

 

As an agent, you can use Callbar to handle voice through an External Device, depending on which device permissions your Administrator has selected for you.

When your Administrator activates Single Device Mode, and you are allowed to use at least one External Device, you will see this option in your Callbar Settings:

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After turning this feature on, you will be able to choose between a SIP device and an external phone.

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When you select one of these, you will receive calls in that particular device when your status is set to Available.

If you’re using an external phone, you will have the ability to enter a phone number into Callbar which will be used to handle voice, while call controls are displayed in Callbar. For example, if you need to take calls at home, you can change the phone number in Callbar whenever needed, in order to switch between your cell phone or home phone.

In case you’re using a SIP device, your own SIP endpoint must be configured beforehand on the SIP device of your choice, otherwise you will not be able to make and receive calls through that device even if explicitly selected in Callbar. When correctly configured, this device will be used to handle voice, while call controls are displayed in Callbar.

In case you wish to configure your own SIP device, you can ask your Administrator for the credentials which include an agent SIP endpoint and Password. Please note that configuration highly depends on the local network environment and the device itself, so you may need help from your local IT technicians in order to configure it.


Note: This feature is only available in Callbar. It will not be available when making/receiving calls from the Keypad in the browser.

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