Talkdesk Omnichannel provides integrated customer support through a broad set of digital channels, including email, chat, and messaging apps, plus chatbot, social listening capabilities and a wide variety of customized capabilities.
With Talkdesk Omnichannel you can unify your digital service; you will get a broad set of digital channels, all in one solution.
Talkdesk Omnichannel makes it easy for agents to handle multiple channel types in one interface, reducing effort spent context switching. Since everything is managed in one solution, administrators can easily apply routing rules across all channels, and supervisors get a holistic analytics view of what is happening in the contact center.
For in-depth instructions, read our Advanced Documentation.
To enable Talkdesk Omnichannel for your account, please contact Talkdesk Support or your Customer Success Manager (CSM).