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Release Notes | February 28, 2019

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Sara Costa
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On Thursday, February 28, we will be releasing the following new features and enhancements:

 

New:

  • Omnichannel: Talkdesk Omnichannel provides integrated customer support through SMS, live chat, email, and many other social media and messaging apps, including Facebook Messenger, Twitter, WhatsApp, social listening, chatbot builder, reporting and more.

 

Enhancements:

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