Release Notes | February 28, 2019

On Thursday, February 28, we will be releasing the following new features and enhancements:

New:

• Omnichannel: Talkdesk Omnichannel provides integrated customer support through SMS, live chat, email, and many other social media and messaging apps, including Facebook Messenger, Twitter, WhatsApp, social listening, chatbot builder, reporting and more.

Enhancements:

• Talkdesk for Salesforce Intelligent Routing GA (General Availability) release.
• Talkdesk for Salesforce Omni-Channel Integration now available also for Salesforce Lightning.