Note: With Talkdesk Agent Workspace generally available, we announced — on February 21, 2022 — the End of Life to our legacy Agent products — Main Dialer, Talkdesk Callbar, and associated Agent tabs in Main — which impacts the feature(s) described below in this article. You may continue to use the legacy agent products until the EoL date. However, upon the End of Support date, Talkdesk will no longer provide fixes or enhancements to the products, so you should upgrade to Talkdesk Agent Workspace.
Access the full Announcement here.
Access Talkdesk Agent Workspace documentation here.
When using Callbar app for Windows, please make sure you follow the below configuration steps, for an optimal experience. The quality of audio can be affected by some audio settings.
This article is intended to share best practices for Window Sound options, if Agents face a suboptimal experience like Audio fading, Static or background noises and Low Volume in the calls, or loss of sound altogether, and they are using Windows OS.
Note: The steps described below may differ depending on the version of your Windows operating system.
In Callbar Settings, disable the option "Normalize audio output" and make sure the device in Communications" matches the hardware (headset) that you are using.
Checking the Sound Settings in Windows
In Windows, some audio applications will take exclusive control of an audio device driver while in use so that other applications cannot play audio through that device at the same time.
Disabling the Exclusive Mode options in Windows Sound Preferences can solve this by preventing audio applications from taking exclusive control.
Right-click in the "Sound icon > Sound > Sound Control Panel"
Select the device you are using for Playback > Properties", then, uncheck Allow applications to take exclusive control of this device".
Go to the tab Recording" > Properties", then, uncheck the same box as previously done.
Checking the option Do nothing
Go to the Communications tab and select "Do nothing". Otherwise, this can lead to fade in / fade out situations.
Then confirm that the audio input and output in Callbar are set to Communications" so that the microphone level is unaltered by audio normalizing software.