When using Callbar app for Windows, please make sure you follow the below configuration steps, for an optimal experience. The quality of audio can be affected by some audio settings.
This article is intended to share best practices for Window Sound options, if Agents face a suboptimal experience like Audio fading, Static or background noises and Low Volume in the calls, or loss of sound altogether, and they are using Windows OS.
In the Callbar "Settings", disable the option "Normalize audio output" and make sure the device in "Communications" matches the hardware (headset) that you are using.
Check the Sound Settings in Windows
In Windows, some audio applications will take exclusive control of an audio device driver while in use so that other applications cannot play audio through that device at the same time.
Disabling the Exclusive Mode options in Windows Sound Preferences can solve this by preventing audio applications from taking exclusive control.
Right-click in the "Sound icon > Sound > Sound Control Panel"
Select the device you are using for "Playback > Properties", then, uncheck "Allow applications to take exclusive control of this device".
Go to the tab "Recording" > Properties", then, uncheck the same box as previously done.
Check the option Do nothing
Otherwise, this can lead to fade in / fade out situations.
Go to the tab "Communications"
Then confirm that your Callbar in and output is set to "Communications" so that the microphone level is unaltered by audio normalizing software.