When using Callbar app for Windows, please make sure you follow the below configuration steps, for an optimal experience.
The quality of audio can be affected by some audio settings.
This article is intended to share best practices for Window Sound options, if Agents face a suboptimal experience like Audio fading, Static or background noises and Low Volume in the calls, or loss of sound altogether, and they are using Windows OS (7, 8, 10).
1. Disable the option "Normalize audio output" in Callbar.
2. Check the Sound Settings in Windows
Make sure system sounds are not muted.
3. Check the option Do nothing in "When windows detects communication activity".
Otherwise, this can lead to fade in / fade out situations.
Go to Control Panel > Sound > Communications
Then change your Callbar in and output to "Communications" so that the microphone level is unaltered by audio normalizing software.
Make sure the device in "Communications" matches the hardware (headset) that you are using.
4. Turn off Exclusive Mode
Go to Control Panel > Sound > Recording
In Windows, some audio applications will take exclusive control of an audio device driver while in use so that other applications cannot play audio through that device at the same time.
Disabling the Exclusive Mode options in Windows Sound Preferences can solve this by preventing audio applications from taking exclusive control.
4.1 Select the device you are using for playback and click Properties, then, uncheck the same box as previously done.