One of the key tenets of Talkdesk’s Smart Routing vision is to enable front-line administrators to be self-sufficient when implementing complex routing flows. Our new visual flow designer gives non-technical contact center admins the ability to visually design customer journeys with little to no code or expensive IT resources.
Talkdesk Studio features a rich library of powerful and easy-to-use components that admins can use to seamlessly drop in contact center actions such as data dips, complex IVRs and call recordings, among many others.
This makes it easy to visualize the exact structure and outcome of any call flow. Talkdesk Studio also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
To deep-dive and start making the most of Talkdesk Studio visit our comprehensive documentation guide: