Tomorrow, October 18, we will start progressively deploying to all Talkdesk accounts the following new features and enhancements:
New:
- Android SDK: besides the existing Talkdesk IOS SDK, our Mobile SDK is now also available for the Android platform.
- Talkdesk Live metrics breakdown by ring group or team: widgets can now be configured to display a breakdown of the data by either ring group or team.
Enhancements:
- Single Sign Out - When logging out from Talkdesk main web application or Callbar, users will be logged out from Callbar, Talkdesk main web application and Callbar Connector.
- New Talkdesk Login UI - The login page used by Talkdesk ID will now display a new visual look.
- New Talkdesk logo and icon and other minor UI readability enhancements.
Fixes:
- Updated Teams filtering to not take into account queue-related dashboard metrics, as these can only be filtered by ring group.