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Release Notes | October 18, 2018

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Tomorrow, October 18, we will start progressively deploying to all Talkdesk accounts the following new features and enhancements:

 

New:

  • Android SDK: besides the existing Talkdesk IOS SDK, our Mobile SDK is now also available for the Android platform.
  • Talkdesk Live metrics breakdown by ring group or team: widgets can now be configured to display a breakdown of the data by either ring group or team.

 

Enhancements:

  • Single Sign Out -  When logging out from Talkdesk main web application or Callbar, users will be logged out from Callbar, Talkdesk main web application and Callbar Connector.
  • New Talkdesk Login UI - The login page used by Talkdesk ID will now display a new visual look.
  • New Talkdesk logo and icon and other minor UI readability enhancements.

 

Fixes:

  • Updated Teams filtering to not take into account queue-related dashboard metrics, as these can only be filtered by ring group.

 

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