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Talkdesk Studio: Intro (Closed Beta)

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Talkdesk Studio is an interactive visual designer, available to our Enterprise customers, that offers Talkdesk Admins a new way to configure, design and manage both very simple and very complex call flows.

Our first closed beta release includes a new assignment system providing new capabilities, like time-based actions on virtual queues and interaction prioritization.  It’s continuously being extended to support multiple attributes with skills proficiency to provide a best in class routing solution with omni-channel capabilities.

This private beta is available only to customers who subscribed to our Early Adopters program. If you wish to apply, please contact your CSM or Talkdesk support team (support@talkdesk.com) for more information.

Once Talkdesk Studio has been enabled for your account, follow the links below for a step by step walkthrough that will help you get started and understand how Studio’s self-service visual flow designer works, so you can then start designing, building and delivering your own customer journeys.

  1. Creating IVR greetings with Talkdesk Studio
  2. Setting up new IVR menu options with Talkdesk Studio
  3. Configuring routing settings with Talkdesk Studio
  4. Using data dips with Talkdesk Studio
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