The "Could not establish connection; please try again or contact support." message is displayed when our system failed to retrieve the contact’s data.
- Close Callbar.
- Please confirm that all systems are operational on our side by visiting Talkdesk status page.
- Make sure that you are using an Ethernet connection and not WiFi. WiFi lacks reliability for voice communications as it is prone to increased latency and interference from other devices. Please check why we recommend Ethernet instead of WiFI.
- Sign out of your Google Account from the browser.
- Reopen Callbar and log back in.
If the issue persists, please reach out to your administrator or supervisor. If you are an administrator, please contact Talkdesk Support with the IDs of the affected call(s) so that the team can investigate.