- Teams section is now out of closed beta and available to all customers. Teams offers a new way to formally group, organize and filter agents in Talkdesk.
- Calls and Agents Status scheduled reports include a new Teams field.
- New Teams field is also available in Reportings API.
- Supervisors and admins can now filter metrics by multiple ring group or phone numbers (previously they could only see all or one ring group or phone number at a time).
- Auto Away is now available by default also in Callbar (contacting support to enable it is no longer required).
- Queue Callback calls were not showing in Talkdesk Live (legacy) until answered.
- Handling Agent field was showing blank on some reports.