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Release Notes | July 19, 2018

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New:

  • Teams section is now out of closed beta and available to all customers. Teams offers a new way to formally group, organize and filter agents in Talkdesk.

 

Enhancements:

 

Fixes:

  • Queue Callback calls were not showing in Talkdesk Live until answered.
  • Handling Agent field was showing blank on some reports.
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