- New metrics settings allowing admins to manage reporting files and data retention period (to be progressively deployed to all accounts from July 5th onwards).
- Contact Creation in Callbar now relies on the permissions set in “Roles”.
Callbar version 1.15
- Resolved an issue in which Callbar would restore partially off screen, when collapsed or minimized.
- When an incoming call is disconnecting and the agent tries to reject/accept it, Callbar shows the error notification "Unable to <reject/accept>, call is disconnecting" instead of the more generic message "Unable to establish call".
- Resolved an issue in which Callbar in the collapsed state would not show the reject/answer buttons. This was affecting agents on Windows with a desktop zoom higher than 100%.
- Resolved an issue which would break the user interface after dragging and dropping an audio file into Callbar.