The "Fetching data..." message is displayed while our system is retrieving the caller’s data during an incoming call.
Please do not restart the Callbar or your browser (in case you are using keypad instead to make and receive calls) as this will interrupt the process and drop the call.
This message should only take a few seconds (most of the times it takes less than a second, thus not even being visible), depending on the speed of your connection.
Please check this article for more information on why we strongly recommend using an Ethernet connection.
If, on a rare occasion, you find that this message is being displayed for more than 10 seconds for an inbound call, please email firstname.lastname@example.org providing the callsid(s) of the affected calls so the team can investigate.