How can we Help?

Reporting Security Enhancements


GDPR is about transparency with data subjects and being able to comply with individual rights. Talkdesk already has several features in place that allow admins to manage and address these individual rights, and we are continuing to develop new features and processes to make it even more customizable.

As such, from the 4th of June, all files related to scheduled reports will require authentication in Talkdesk in order to be downloaded. These include report links that are presented in our scheduled reports page as well as report links that are sent via email:


Also, from July 5 onwards we will be progressively deploying two new Metrics Settings to all accounts allowing admins to manage reporting files and data retention period.

By accessing the account preferences, admins can specify for how long they wish their historical report files to be listed and available for downloading under the Scheduled reports tab, using the new 'Report Files Retention Period' setting:


By default no value is set, meaning that these files are kept there forever until an admin manually deletes them:


Admins can now stipulate during how many days these should be kept. 

Once a value is set here, although no longer being accessible for viewing and downloading under Reporting, data is still available and reports can still be regenerated at a future occasion, unless stipulated otherwise on the also new ‘Reporting Data Retention Period’ setting.

This second new metric setting allows admins to define during how many days Talkdesk should keep the account's historical reporting data. Again, by default no value is set, meaning that this data is kept forever. If value is ‘1’ then data is automatically deleted every day.

Learn how to define your account metric settings.

Have more questions? Submit a request


Powered by Zendesk