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Product News and Updates
Release Notes
Release Notes | March 19, 2018
November 30, 2020 19:12
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Enhancements:
New Agents Report
performance metrics
: 'Dial Attempts' and 'Pickup Rate'.
With the launch of these new metrics we will also be retiring our “offered” and “handled”
hangup causes
to replace them with a new term: “disconnected”.