Important Note: Available in Preview for select customers.
Automation Designer enables you to design the Agentic Autopilot experience by outlining a step-based business process.
When you access Automation Designer, a blank canvas will be displayed, where you can start designing.
Components
Use the components on the left-hand side of the screen to design your Agentic Autopilot. To know more about each component, please read the corresponding documentation to find out more.
Configuration Sidebar
On the right side of the canvas, you’ll find a flow configuration sidebar, with the following four features.
- Configuration
- Variables
- Knowledge Management
- Simulator
Configuration
In this section, you can define the Agentic Autopilot’s basic behavior. To know more, please visit this article: Automation Designer: Configuration.
Variables
In this section, you will be able to see, add, and modify custom variables and see the available system variables. Please visit this page to find out more about the Automation Designer: Variables.
Knowledge Management
In this section, you can enable or disable querying Knowledge Management to find answers when the user question does not activate an Action.
Simulator
In this section, you can test an Agentic Autopilot's behavior and simulate the flows of a conversation between a human user and the Agentic Autopilot without leaving the Automation Designer.
Note: This feature uses the latest Published version.