Important Note: Available in Preview for select customers.
Talkdesk Agentic Autopilots™ represent a modern conversational AI technology, built upon Large Language Models (LLMs). They are especially useful in creating more conversational and dynamic interactions as compared to traditional intent-based systems. With generative AI, virtual agents that once required dozens of conversational prompts, paths, and exits can now be built with just a few clicks, controlled with dynamic personas, and trusted to manage complex, multi-turn customer conversations.
How Do They Work?
Agentic Autopilots (AA) are process-based virtual agents with a new design method. Talkdesk customers will be able to deploy fully functional virtual agents by simply outlining a step-based business process for it to accomplish.
By using AA, you will not have a need to manually create scripts/conversational flows, and streamline development while enhancing functionality.
By relying on large language models with action orchestration Agentic Autopilots can:
- Understand Natural Language: Process and interpret user queries with exceptional accuracy, even when phrased in complex or unexpected ways.
- Execute Tasks: Interact with integrated tools, such as CRMs, and databases, to perform tasks or retrieve information.
- Learn Contextually: Maintain context throughout conversations, enabling seamless multi-turn dialogues
Configuring Agentic Autopilots
The configuration of Agentic Autopilot consists of the following steps:
- Request your account administrator to create a new Agentic Autopilot on your account
- The account needs to have the Support access feature enabled
- Creation of a process-based flow through the Automation designer.
- If you only need your Agentic Autopilot to provide FAQ then you will only need to describe the goal on the Automation goal of the Automation designer and publish the flow
- Configuring Autopilot Component in Studio.