Accounts
The “Accounts” endpoint - Get Accounts - provides the names and IDs of Talkdesk Instances affiliated with the Talkdesk Organization calling the REST API. These IDs serve as a gateway to retrieve detailed information on Talkdesk Instances through subsequent endpoints.
Products
For a comprehensive view of available products and their respective TD Product codes, users can access, the “Products” endpoint - Get Products . This endpoint aligns with the Talkdesk price book, facilitating seamless mapping between products and their associated codes.
Subscriptions
To gather information on Talkdesk Instances' subscriptions, users can utilize the “Subscriptions” endpoint - Get Subscriptions . A 403 error is triggered if the specified Talkdesk Instances do not fall under the ownership of the Talkdesk Organization invoking the endpoint.
Invoices
For an exhaustive breakdown of invoice lines associated with Talkdesk Instances under the purview of the calling Talkdesk Organization, users can visit the “Invoices” endpoint - Get Invoices. A 403 error is generated if the specified Talkdesk Instances are not under the Talkdesk Organization initiating the endpoint.
Usage/Month
The “Usage/Month” endpoint - Get Monthly Usage - provides aggregated usage data for Talkdesk Instances owned by the Talkdesk Organization making the call. Data is segmented by month for each product, offering insights into usage patterns. A 403 error occurs if the specified Talkdesk Instances are not under the Talkdesk Organization conducting the request.