Invoices
Imagine a scenario where an account admin needs programmatic access to either a specific invoice or all invoices associated with a particular Talkdesk Instance within a specified date range. This functionality serves to establish a centralized repository and facilitates seamless sharing of these invoices with the Accounts Payable (AP) department.
Subscription and Usage
Consider a use case where an account admin requires programmatic access to subscription and usage data for a Talkdesk Instance. This data becomes instrumental in constructing a model for projecting budgetary expenditures related to the Talkdesk instance. By integrating billing information into a third-party system, this approach not only provides insights into operational expenditures for a single instance but also extends to multiple Talkdesk Instances.
Resellers, BPOs, MSPs and Similar Entities
In a scenario where an account admin oversees a Reseller, Business Process Outsourcing (BPO), Managed Service Providers (MSPs), or similar entities managing multiple Talkdesk Organizations (referred to as "parent" accounts), access to the list of Talkdesk Instances linked to respective Talkdesk Organizations becomes crucial. This capability enables administrators to navigate and comprehend the dependency relationships between one or more Talkdesk Instances and their corresponding Talkdesk Organization.