Product Notice: Email Service Upgrade – Action Required [Effective Nov 30, 2024]

We are upgrading the Talkdesk email service to improve reliability and performance. To ensure uninterrupted service, customers using email channels must re-authenticate all active email touchpoints before the previous service retires on November 30, 2024.

Impact: 

Failure to re-authenticate before November 30, 2024, will prevent agents from sending or receiving emails in the Conversation Application. Service will resume immediately upon re-authentication.

 

Action required from administrators:

Please re-authenticate by navigating to the Admin interface, then select “Channels > Email > Select email address > Edit > Reauthenticate” and follow the pop-up instructions. Please follow this guide for detailed step-by-step instructions.

 

Resources:

 

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If you have any questions or concerns, please contact your Customer Success Manager or the Customer Care team via the Talkdesk Support Portal.

 

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