Knowledge Management: File Upload

With the File Upload connector, Talkdesk users can upload files and immediately get this data available in Knowledge Management and all underlying products consuming this information (e.g.. Copilot and / or Autopilot). 

Important Information: Supported file formats are:

  • .csv
  • .docx
  • .txt
  • .pdf

By using this simple and robust connector, users can instantly upload documents as external sources, indexed, thus making the information seamlessly available to empower human agents or autopilots.

Provide a name [1] and a description [2] for your upload. Files can be uploaded from a local storage. Drag and drop your files or use the + Choose a file(s) to upload button [3] to add your files.

Each file can have a maximum size of 50 MB . You can upload a maximum of 20 files for each file upload connector configured.

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