Besides still being able to use their Talkdesk account credentials to login to Callbar, agents can now also use their Salesforce credentials.
Once this feature has been enabled for the account, a new button will be displayed in Callbar allowing agents to ‘Log In’ using their Callbar credentials or to ‘Login with Salesforce’.
Admins can also enforce that agents only user their Salesforce credentials. Learn more here.
With this feature, new agents added to a Salesforce account using Talkdesk for Salesforce’s Managed Package are no longer required to create a Talkdesk user name and password to be able to access Callbar.