To allow your agents to log in to Talkdesk using their Salesforce credentials, follow these instructions:
- Log into your Talkdesk account as an Administrator
- Select the 'Admin' section from the top navigation bar 
- Select the ‘Preferences’ tab 
- Scroll down to ‘Single Sign-On Provider' and select Salesforce from the dropdown menu 
- 'Save' your changes 
Now, when logging in to Talkdesk, agents simply need to press the ‘Login with Salesforce’ button:
Once this option has been enabled for the account, new agents added to Salesforce using Talkdesk for Salesforce’s Managed Package are no longer required to create a Talkdesk user name and password to be able to access Talkdesk.
Learn more about Talkdesk Single Sign-on (SSO).