Our Data and Supervisor teams continue to work hard on the migration of Talkdesk’s Scheduled Reports into a new database, to allow Talkdesk reporting to be more reliable, consistent and to offer additional functionalities.
We now have the pleasure to announce that 3 more reports have been successfully migrated: Tags Breakdown Reports, Numbers and Numbers Breakdown Reports.
With the migration to a new datastore we will also offer more granularity on the Tags Breakdown Report and a new and better default sorting order for the Numbers Reports. These changes are highlighted with more detail below:
- All statuses (including custom statuses) are now shown in the Tags Report (and not only the 2 that were previously available: "available time per tag" & "after call work time per tag").
Note: These scheduled reports format has thus been changed to accommodate the new information available, which can impact any data automation processes you may currently have in place (e.g.: running macros in Excel).
- The Tags Breakdown Report default order has changed and is now alphabetically sorted taking into account the Ring Group name.
Here is the comparison list between the new and old headers of the Tags reports: