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Talkdesk CTI in Lightning


We’re happy to announce that the Talkdesk CTI is now fully compatible with Salesforce Lightning! Our team worked hard over the past few weeks as a part of Salesforce’s Open CTI for Lightning beta program, and we couldn’t be happier with the results.


With this update, teams can now make and receive phone calls, initiate screen pops and log calls from any Salesforce experience, Classic, Console or Lightning. Best of all, there are no updates or downloads needed to begin using our new Lightning-optimized CTI – simply enable Lightning to get started.

Full Compatibility with Winter ‘17 Release

Back in September, Salesforce revealed their new Winter ‘17 Release featuring a new look for Lightning, as well as hundreds of enhancements for Sales Cloud and Service Cloud. Users can now enjoy all aspects of Talkdesk for Salesforce with Winter ‘17.

This update provides a new Talkdesk Lightning app that has been customized exclusively for the Lightning Experience. With the app, users will have fast access to key Talkdesk features including Talkdesk Admin, live/historical reporting and the CTI.

In addition, Talkdesk is now fully compatible with Salesforce’s LockerService. LockerService enforces security restrictions on Lightning components to identify and prevent potential vulnerabilities. All of Talkdesk’s Lightning components have been validated and will function as expected with LockerService enabled.

Not using Talkdesk for Salesforce yet? Download it now from the AppExchange to experience the world’s leading cloud-based contact center software for Salesforce.

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