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How do I find a Callsid?

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There are two ways:

  1. You can retrieve the Callsid for a completed call from an export of all calls.
  2. Or, while the call is in progress, click on the Live Calls widget in Talkdesk Live and select ‘Copy SID’.

Depending on the exact issue we may need 3 or more examples, so if you already have a few examples, please send them over.  Having a Callsid will expedite our investigations so we appreciate it if you have these ready. 

If you don't have a Callsid, then knowing the exact time of the call, the agent involved, and the caller's phone number helps us try and locate the example. 

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Comments

  • Avatar
    Allison Ramsey-Henry

    Considering how often it is requested for troubleshooting, I wish there was an easier way to get this. Exporting all calls to get one that ended 5 minutes ago seems unnecessarily complex.

  • Avatar
    Gillian Heltai

    Thanks, Allison, for your comment here. We are indeed working on a simplified approach for collecting the SID. We will be in touch with more information directly.

  • Avatar
    Chris Fassano

    There really needs to be a more convenient way to gather the Callsid.

  • Avatar
    Samanta Velho

    Hi!

    Thanks for providing feedback on our Product and showing ways for us to improve.

    This particular issue has been identified and we found a solution. When we release the new reporting tool, this will no longer be a problem. Not only you'll have the call identifier clearly visible in the UI on a dashboard, but you'll also be able to use the call identifier as a filter in case you need more detail (without the need of exporting any files).

    The good news is, we will be enabling new Reporting Tool to all our customers with this and a lot more improvements during this Summer.
    Keep an eye on our Release Notes (https://support.talkdesk.com/hc/en-us/sections/200263245-Release-Notes) and subscribe to the updates.

    Any other doubt please feel free to contact our Support (support@talkdesk.com).

    Thanks!

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