There are two ways:
- You can retrieve the Callsid for a completed call from an export of all calls.
- Or, while the call is in progress, click on the Live Calls widget in Talkdesk Live and select ‘Copy SID’.
Depending on the exact issue we may need 3 or more examples, so if you already have a few examples, please send them over. Having a Callsid will expedite our investigations so we appreciate it if you have these ready.
If you don't have a Callsid, then knowing the exact time of the call, the agent involved, and the caller's phone number helps us try and locate the example.