How can we Help?

How do I find the ID of a Call or of a Contact?

Follow

If you need to retrieve the ID of a call, there are different ways to do this:

  • If you are using Talkdesk® Explore™: 
  • If you are using Talkdesk® Live (legacy):
    • While the call is in progress, click on the Calls - Live widget and select "Copy SID".
  • If you are using Callbar®:
  • If you are using the new version of Talkdesk® Live™:
    • You can go to the “Live Contacts List” widget and copy the call information from the Copy Details option.

But if you need to find the ID of a Contact there are also multiple ways to do it:

  • If you are using Talkdesk® Explore:
    • You can retrieve the Contact ID from the Contacts or Ring Attempts default reports.
    • If you're using Talkdesk Explore Create it can be found on Ring Attempts and Contacts Dataset as “Contact ID” dimension.
  • If you are using the new version of Talkdesk® Live™:
    • You can go to the “Live Contacts List” widget and copy the call information from the Copy Details option.

If you need our assistance, please feel free to reach out to us. Depending on the exact issue, we may need three or more examples. When you have some examples, please send them over to support@talkdesk.com.

Once we have the Interaction ID / Contact ID we’ll expedite our investigations, so we would appreciate it if you have these ready.

If you don't have the ID, then knowing the exact time of the call, the agent involved, and the caller's phone number will help us to locate the call.

Note: You can find here what is the difference between Call/interaction and Contact ID.

All Articles ""
Please sign in to submit a request.