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How do I find the ID of a Call?


If you need to retrieve the ID of a call, there are different ways to do this:

  • If you are using the Calls tab of the Reporting section (Legacy):
  • If you are using the Live tab of the Reporting section:
  • If you are using Explore
  • If you are using Callbar:

Depending on the exact issue, we may need 3 or more examples. When you have a few examples, please send them over to

Having the ID will expedite our investigations so we appreciate it if you have these ready. 

If you don't have the ID, then knowing the exact time of the call, the agent involved, and the caller's phone number will help us to locate the call. 

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