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Callbar Chrome App (Admin Guide)

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Callbar Chrome App has the same design and is at feature parity with Callbar App. All current Callbar App functionalities still exist in Callbar Chrome App however, only Callbar Chrome App is compatible with Chrome OS. 

With the announcement of Chrome Apps being shutdown in early 2018, we have moved Talkdesk Callbar from being a Chrome App only into a modern desktop application. This move allows us to build more robust features and experiences for the next generation of Callbar. 

In case you are using Chrome OS however, you should still use and install Callbar Chrome App instead. Learn more here.

 

 

Installation

Step 1

If your company uses G Suite by Google, then you can automate the installation of Talkdesk's Chrome Extension and Callbar Chrome App to all your agents by setting a policy. This will save time and make sure everyone in your team has what they need! To do this, simply follow the instructions here.

If you are not using Google G Suite, it needs to be installed separately by each agent. Click here to install the Talkdesk Callbar Chrome App from the Chrome Webstore and make sure all agents who will be using the Callbar Chrome App also install it by following the instructions here

Step 2

Log in to the Callbar Chrome App using your Talkdesk credentials (or use Single Sign-On if enabled for the account) to start using the Callbar Chrome App:

 

Integrations

You can further reduce agent time to resolution by allowing your agents to open the incoming caller profile in Salesforce, Zendesk or Desk through a single click on the integration badge in the Callbar Chrome App while the call is still ringing.

Follow the instructions here to connect the Callbar Chrome App to your Zendesk account. 

Follow the instructions here to connect the Callbar Chrome App to your Desk.com account. 

Follow the instructions here to connect the Callbar Chrome App to your Salesforce account. 

Agents can also launch the Callbar Chrome App and initiate a call to a contact who has a phone number associated by simply clicking the name on that contact's profile page in Salesforce, Zendesk or Desk. To allow this, please select your agent's default Callbar integration.

 

Also please make sure agents install Talkdesk's Click-to-Call Extension by accessing the link here.

Widget mode should be enabled so that calls only ring to the Callbar while the main Talkdesk web application is open. 

Learn more by visiting our Callbar FAQ page.

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    Kfranklin1972

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