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Callbar Chrome App (Admin Guide)

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Callbar Chrome App has the same design and is at feature parity with Callbar App. All current Callbar App functionalities still exist in Callbar Chrome App, however, only Callbar Chrome App is compatible with Chrome OS.

With the announcement of Chrome Apps being shut down in early 2018, we have moved Talkdesk Callbar from being a Chrome App only, into a modern desktop application. This move allows us to build more robust features and experiences for the next generation of Callbar.

In case you are using Chrome OS, however, you need to use and install Callbar Chrome App instead.

 

Installation and Login

If your company uses G Suite by Google, then you can automate the installation of Talkdesk's Chrome Extension and Callbar Chrome App to all your agents by setting a policy. This will save time and make sure everyone in your team has what they need!

If you are not using G Suite, Callbar Chrome App needs to be installed separately for each agent. Install Callbar Chrome App from Chrome web store, make sure all agents who will be using Callbar Chrome App also install it, and follow the installation guide.

callbar.png

 

Once the installation is complete, you can log in using your Talkdesk credentials (or use Single Sign-On if enabled for the account) to start using Callbar Chrome App.

Note: Callbar Chrome (the extension) and Callbar (the desktop application) have different icons from one another. Callbar Chrome has a dark background with a white logo whereas Callbar has a white background with a dark logo.

 

Recommended Features

You can further reduce agent time to resolution by allowing your agents to open the incoming caller profile in Salesforce or Zendesk through a single click on the integration badge in Callbar Chrome App while the call is still ringing.

You can connect Callbar Chrome App to your Zendesk account, or Salesforce account.

Agents can also launch Callbar Chrome App and initiate a call to a contact who has a phone number associated by simply clicking the name on that contact's profile page in Salesforce or Zendesk. To allow this, please select your agent's default Callbar integration.

Additionally, please make sure agents install Talkdesk's Click-to-Call Extension.

Widget Mode should be enabled so that calls only ring to Callbar while the main Talkdesk web application is open.

Learn more by visiting our Callbar FAQ page.

 

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