Notes: With the announcement of Chrome Apps being shut down in early 2018, we have moved Talkdesk Callbar from being a Chrome App only, into a modern desktop application.
Callbar Chrome App has the same design and is at feature parity with Callbar App, however, only Callbar Chrome App is compatible with Chrome OS and, currently, it's no longer possible to run a new installation of Callbar Chrome App in Chrome OS machines. For these users, Talkdesk supports a web version of Callbar that can be accessed here. Read our Callbar Chrome App End of Life Announcement.
Later, in February 2022, we announced the End of Life of Callbar and encourage you to upgrade to Agent Workspace. Read our Announcement on the End of Life of Callbar, Main Dialer, & Agent Tabs.
You can further reduce agent time to resolution by allowing your agents to open the incoming caller profile in Salesforce or Zendesk through a single click on the integration badge in Callbar Chrome App while the call is still ringing.
Agents can also launch Callbar Chrome App and initiate a call to a contact who has a phone number associated by simply clicking the name on that contact's profile page in Salesforce or Zendesk. To allow this, please select your agent's default Callbar integration.
Additionally, please make sure agents install Talkdesk's Click-to-Call Extension.
Widget Mode should be enabled so that calls only ring to Callbar while the main Talkdesk web application is open.
Learn more by visiting our Callbar FAQ page.