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Zoiper SIP Device Instructions

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We can activate SIP for your account and then you can generate a SIP credentials for each agent in your account. To learn exactly how to do that, please read the article Can I use SIP devices with Talkdesk?

You will then be able to use this information to configure a free mobile application like Zoiper. This will allow you to make and even receive phone calls via your mobile; however, it will require Internet Data/3G/4G to function (just like, for example, Skype).

To configure SIP with Zoiper follow the steps below:

 

Step 1.

Install the Zoiper softphone app on your Android or IOS device:

 

Step 2.

Open the app and press the 'Config' icon on the top right corner for Android / the Settings icon on the bottom right for IOS. Select the Accounts option:

  step_2.PNG

 

Step 3.

Click on ‘Add account’.

  

 

Step 4.

Click ‘Yes' under 'Do you already have an account (username and password)’ (Android vs IOS view):

 step_3.PNG

 

Step 5.

Choose ‘Manual Configuration’.

 

Step 6.

Select SIP (Android vs IOS view):

  step_4.PNG

 

Step 7.

Fill in the details with the SIP credentials you’ve obtained (Android vs IOS view):

   step_5.PNG

 

That’s it, your softphone is now ready to make and receive calls!

    step_1.PNG

Note: Also, note that some limitations apply while using SIP devices.

 

⚠️ Note:

 

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