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Configuring SIP with Zoiper

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While we don't have a Talkdesk mobile app just yet, we can activate SIP for your account, where we'll generate a set of SIP credentials for each agent in your account.

You will then be able to use this information to configure a free mobile application like Zoiper.

This will allow you to make and even receive phone calls via your mobile, however it will require Internet Data/3G/4G to function (just like, for example, Skype).

 

Step 1:

Please send an email to support@talkdesk.com so that we can activate SIP functionality for your account.

 

Step 2:

Each Agent will need to get their SIP credentials.

Agents can access this information by clicking their names on the top right corner and selecting “Settings” from the dropdown menu:

Agent_Settings.png

In case they don't have these permissions, these will need to be provided by an account Admin by accessing the Agents tab and selecting each agent's name:

Request_SIP_credentials.png

Once in the Agent's settings, click the 'Request SIP Credentials' button to receive an email with a link to the SIP credentials:

SIP-Agent_Settings.png

Note: This link as an expiration period of 10 minutes or one visit.

SIP_new.png

 

Keep this information open to configure the SIP software.

Step 3:

Install the Zoiper softphone app on your Android or IOS device:

     1. Open the app and press the 'Config' icon on the top right corner for Android / the Settings icon on the bottom right for IOS. Select the Accounts option:

    step_2.PNG

2. Click on ‘Add account’.

  

   3. Click ‘Yes' under 'Do you already have an account (username and password)’ (Android vs IOS view):

   step_3.PNG

   4. Choose ‘Manual Configuration’.

  

   5. Select SIP (Android vs IOS view):

    step_4.PNG

   6. Fill in the details from Step 1 (Android vs IOS view):

      step_5.PNG

That’s it, your softphone is now ready to make and receive calls!

      step_1.PNG

Note: Some limitations apply while using SIP devices. Also note that you will need to configure your settings to receive calls on SIP phones.

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