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Troubleshooting Callbar Chrome App issues

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If you are experiencing issues with Callbar Chrome App, please reach out to your supervisor or administrator.

If the issues continue, an administrator can contact Talkdesk Support by providing a brief description of the issue and including the following information so we may investigate and assist:

  • Operating System (OS) name and version: e.g. OSX El Capitan 10.11.4 (15E65)
  • Chrome Browser version: type in chrome://version in Chrome's address bar to display this information (e.g., Version 52.0.2743.82 (64-bit))
  • Callbar Chrome App version: click the menu on the top left corner of the Callbar Chrome App to display this information
  • Talkdesk Click-to-Call Extension version: type in chrome://extensions in Chrome's address bar to display this information

  • Account name and ID
  • Username
  • Callbar Chrome App console logs

To collect Callbar Chrome App console logs, please follow these steps:

  • Type in chrome://inspect#apps in the address bar of Google Chrome

  • Click inspect to open Chrome Developer’s Tools
  • Open the 'Console' tab and tick the 'Preserve log' box:

You can then minimize this page and continue working (please do not close it). Once the problem is experienced again it will be recorded. Collect this log file and attach it to the request to Talkdesk Support, mentioning the approximate time of the occurrence. To do this:

  • Maximize Chrome Developer’s Tools. Right-click on a blank space inside it and select ‘Save as ’ to save the log to your computer, and then attach it to the email:

 

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