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Installing Talkdesk Callbar (Agent Guide)

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Talkdesk Callbar allows you to make and receive calls via Talkdesk from any application you are working in, giving you the power to communicate with customers in real time.

Some benefits of the Callbar include:

  • Always accessible: you can make and receive calls from anywhere on your desktop - no more having to comb through open tabs or leaving the website or application that you are working in for your softphone.
  • Talkdesk Callbar ensures you always have the context you need when connecting to customers in real-time. Get a 360 degree view of the incoming caller to reduce time to resolution and tailor customer’s experience.
  • Always docked to allow anyone in the organization to receive calls at any time, even when Chrome is closed.
  • Lightweight and easy to use. 

 

How to Install Callbar

Follow the instructions below according to your computer operating system:

Callbar_Chrome_web_store.png

Callbar_in_the_desktop.png

 

Note: Once you log in to Callbar, you will be prompted to install Talkdesk Click-to-Call extension: please do so! You will then be able to call a contact through a single click (if you do not see this, install it manually by accessing Chrome Webstore).

If you are a Zendesk user, please also install Zendesk QuickTab (required if you use multiple Zendesk tabs open at the same time).

Also note that, if you are going to be logged in to the Talkdesk main web application and Callbar at the same time, you must configure widget mode. This will ensure that calls only go through Callbar and don't ring in both places simultaneously.

 

That's it! You can now start making and answering calls from anywhere on your desktop - no more having to comb through open tabs for your soft phone!

 

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