When a call is on hold, agents will get this error message if they try to Add a Guest, open the Keypad or Transfer the Call, as these are not permitted operations:
Simply "unholding" the call will allow you to proceed.
When a call is on hold, agents will get this error message if they try to Add a Guest, open the Keypad or Transfer the Call, as these are not permitted operations:
Simply "unholding" the call will allow you to proceed.