Note: With Talkdesk Agent Workspace generally available, we announced — on February 21, 2022 — the End of Life to our legacy Agent products — Main Dialer, Talkdesk Callbar, and associated Agent tabs in Main — which impacts the feature(s) described below in this article. You may continue to use the legacy agent products until the EoL date. However, upon the End of Support date, Talkdesk will no longer provide fixes or enhancements to the products, so you should upgrade to Talkdesk Agent Workspace.
Q: What is Talkdesk Callbar and why do I need it?
A: Talkdesk Callbar is an application that allows users to make and receive calls via Talkdesk from their desktop or with an integrated product's CTI, giving agents the power and the context needed to communicate with customers in real time.
Here are just some of the benefits of using Callbar:
- Lightweight and easy to use. Talkdesk Callbar can be used by anyone in your organization.
- Compatible across applications. Callbar supports your existing workflow and ensures you always have the context needed when connecting to customers in real time.
- Always accessible. Make and answer calls from anywhere on your desktop - no more having to comb through open tabs for your softphone.
- Fully Integrated. Callbar also works together with Salesforce and Zendesk; and supports click-to-call, screen pops, call logging and more.
Q: What are the differences between Callbar App and Callbar Chrome App?
A: With the announcement of Chrome Apps being shutdown in early 2018, we have moved Talkdesk Callbar from being a Chrome App only into a modern desktop application. This move allows us to build more robust features and experiences for the next generation of Callbar.
Q: What are the advantages of Callbar App?
A: By becoming a native app, independent of Google Chrome, Callbar App can be used with more web browsers. Most importantly, you will be future-proofing your organization when Chrome Apps are deprecated (unless you are using Chromes OS, in which case you can and must continue using Callbar Chrome App).
Q: How do I install Callbar App?
A: Follow the instructions below according to your computer operating system:
- Install Callbar App on Windows machines.
- Install Callbar App on Mac machines.
- Install Callbar App on Debian-Linux machines.
- Install Callbar App on Linux Cent OS 7-1709 machines.
Q: How do I install Callbar Chrome App?
If your company uses G Suite by Google, you can also automate the installation of Talkdesk's Chrome Extension and Callbar Chrome App to all your agents by setting a policy. This will save time and make sure everyone in your team has what they need! Learn how to install Callbar Chrome App automatically in G Suite.
Q: What version of Chrome do I need to install Callbar Chrome App?
A: Version 51 or greater.
Q: How do I connect Callbar App to my Zendesk account?
A: Follow our Callbar App for Zendesk instructions.
Q: How do I connect Callbar Chrome App to my Zendesk account?
A: Follow our Callbar Chrome App for Zendesk instructions.
Q: How do I connect Callbar to my Salesforce account?
A: Follow our Callbar App for Salesforce instructions.
Q: How do I know if there are updates available to Callbar?
A: Callbar will check every 15 minutes for updates. If a new update exists, it will display a message with an 'Update now' button that you can click to update the Callbar.
Q: Can I hide Callbar instead of just minimizing it when not in use?
A: Yes! Simply click Callbar to display its menu, click on Callbar, and select Hide.
Q: How do I log out of the Callbar?
A: Open the menu in the top-left corner, and click Log out.
Q: Can I use Callbar in conjunction with Talkdesk's main web application?
A: Yes, given that the widget mode is enabled. Configure widget mode if you are going to be logged in to the Talkdesk main application and the Callbar at the same time. This will ensure that calls only go through Callbar and don't ring in both places simultaneously.