Admins can configure Talkdesk to log agents out if they are logged in but stay inactive for a long period of time.
To specify a Timeout inactivity period, follow these steps:
- Log into your Talkdesk account as an Administrator.
- Select the 'Admin' section at the top of the page [1].
- Click the 'Preferences' tab [2].
- Next to 'Timeout Inactivity' change the setting to your required time (5, 15, 30 or 45 minutes) [3].
- 'Save' your changes [4].
Note: In some cases, there may be a slight delay before Talkdesk recognizes the inactivity and logs out the agent.
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