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Timeout Inactivity

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Admins can configure Talkdesk to log agents out if they are logged in but stay inactive for a long period of time.

To specify a timeout inactivity period, follow these steps:

timeout_inactivity.png

  1. Log into your Talkdesk account as an Administrator.
  2. Select the Admin section at the top of the page [1].
  3. Click the Preferences tab [2].
  4. Next to Timeout Inactivity, change the setting to your required time (5, 15, 30, or 45 minutes) [3].
  5. Save your changes [4].

 

Notes

  • In some cases, there may be a slight delay before Talkdesk recognizes the inactivity and logs out the agent.
  • The Timeout Inactivity feature is only available for agents using the dialer (Keypad) in Talkdesk’s main web application.
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