Desktop Notifications are pop-up notifications that alert agents as they receive a call, even if their browser is minimized.
In order to enable Desktop notifications for your account follow these steps:
- Log into your Talkdesk account as an Administrator.
- Select the "Admin" section.
- Select the "Preferences" tab.
- Scroll down to 'Desktop Notifications Enabled' and tick 'Yes'.
- Press 'Save'.
Once enabled, the first time agents login to Talkdesk they will see a gray box at the top of the screen that says, “yourcompany.mytalkdesk.com wants to: Show notifications”.
To receive Talkdesk’s Call Desktop Notifications, agents will need to click 'Configure' , then 'Allow'  next to the message.
Now, when a call is coming in, in addition to hearing the phone ring, they will also see a pop -up message letting them know an incoming call is ringing.