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Enabling Desktop Notifications

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Desktop Notifications are pop-up notifications that alert agents as they receive a call, even if their browser is minimized.

In order to enable Desktop notifications for your account follow these steps: 

Desktop_Notifications_Enabled.png

  • Log in to your Talkdesk account as an Administrator.
  • Select the Admin section.
  • Select the Preferences tab.
  • Scroll down to Desktop Notifications Enabled and tick Yes.
  • Press Save.

Once enabled, the first time agents log in to Talkdesk they will see a gray box at the top of the screen that says “yourcompany.mytalkdesk.com wants to: Show notifications”. 

Enabling_Desktop_Notifications.png

To receive Talkdesk’s Call Desktop Notifications, agents will need to click Configure [1], then Allow [2] next to the message.

Now, when a call is coming in, in addition to hearing the phone ring, they will also see a pop-up message letting them know an incoming call is ringing.

 

 

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