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Enabling Desktop Notifications

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Desktop Notifications are pop-up notifications that alert agents as they receive a call, even if their browser is minimized.

 In order to enable Desktop notifications for your account follow these steps: 

Desktop_Notifications_Enabled.png

  • Log into your Talkdesk account as an Administrator.
  • Select the "Admin" section.
  • Select the "Preferences" tab.
  • Scroll down to 'Desktop Notifications Enabled' and tick 'Yes'.
  • Press 'Save'.

Once enabled, the first time agents login to Talkdesk they will see a gray box at the top of the screen that says “yourcompany.mytalkdesk.com wants to: Show notifications”. 

Enabling_Desktop_Notifications.png

To receive Talkdesk’s Call Desktop Notifications, agents will need to click 'Configure' [1], then 'Allow' [2] next to the message.

Now, when a call is coming in, in addition to hearing the phone ring, they will also see a pop-up message letting them know an incoming call is ringing.

 

 

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